Imagine what you can do with the power of Global Connect.
Whether you want to call customers with service interruption notices due to scheduled repairs or send bill payment reminders prior to service shut-off, Global Connect's Voice Messaging System allows you to make contact simply, economically, and effectively. The system offers unsurpassed speed and capacity, giving you the ability to reach thousands of customers within a matter of minutes.
When scheduled repairs will interrupt service for customers in a particular geographical region, Global Connect's mapping feature makes it easy to create a customized list of call recipients. Simply select the affected area on your map, and the system will develop the list of telephone numbers for the customers in that zone.
In the event of an emergency that affects service, Global Connect allows you to contact customers with estimated restart times. The system is 100% web-based, giving you the ability to deploy a message from any location. Only a telephone or a computer with Internet access is required to send your message.
Using our Direct Connect instant callback feature, you can instruct customers to return your call for more information with the touch of a button. This feature is also helpful when collecting unpaid bills and offering warnings prior to service shut-off, since customers can easily respond with payment information.
When a water problem in a northern New Jersey municipality necessitated an interruption in service, our client used Global Connect to keep residents informed. An initial message, sent in both Spanish and English, explained the service interruption and advised call recipients of locations where they could receive water for drinking and washing. "It was a priority for us to make sure that residents were receiving and understanding our message," explained our client. "Not only did the Global Connect make it simple to record our message in two different languages, but the system also helped us track which residents had received our message, and which had not yet been reached." Once the problem was resolved, a follow-up message, again in both Spanish and English, put residents' minds at ease by confirming that their water service had been restored, and their water was safe to drink.